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The following contains frequently asked questions regarding logging onto the Control Tower Platform. For further information regarding other sections of the application, consult the online help program by clicking the Help link from within the application.
Is there anything that a user can check when experiencing problems logging onto the application?
Will the application lock a user out after a certain number of log on attempts?
Q) Is there anything that a user can check when experiencing problems logging onto the application?
A) Yes. There are several reasons why a user may be unable to log onto the application. The user name and password are case sensitive and must be typed in correctly. Furthermore, if the CAPS LOCK is turned on or if either entry is misspelled then an "Invalid User Name and Password" message will display. Having the CAPS LOCK turned on works when the "User Name" and "Password" are upper case. For example: "jdoe" is not the same as "JDOE" and vice versa.
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Q) Are the user name and password case sensitive?
A) Yes. Both the user name and password are case sensitive. (See question 1 for more details.)
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Q) Will the application lock a user out after a certain number of log on attempts?
A) No. The application will not lock a user out after a certain number of log on attempts.
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Q) Can a user log onto the application multiple times?
A) Yes. A user can log onto the application multiple times. Additionally, a user can have the application running in several browsers at one time.
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Q) What happens when a user forgets the password?
A) If the password was changed by the user or simply forgotten then the user will need to contact the system administrator. Additionally, users must have an assigned user name and password in order to log onto the application. A unique user name and password can be obtained via the system administrator.
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